This Refund Policy applies to the paid Hobby and Plus plans purchased from Master Software and Advertising LLC ("mave", "we", "us") and forms part of the Recurring Payments Terms and the Terms of Use.
We want you to be completely satisfied with your paid plan.
However, if for any reason you wish to cancel your subscription, please review our refund terms below.
1. Refund Period
You may cancel your subscription and receive a full refund within 3 (three) days of purchasing it. After this period, payments are non-refundable, except in the cases described in Section 2 "Special Conditions" or where required by applicable law.
If you cancel after the refund period, you keep access to your paid plan until the end of the billing period you have already paid for, and you will not be charged again. You can cancel at any time under "Manage subscription" on app.mave.digital.
2. Special Conditions
A refund is also available if technical problems with access to the service or to features of your paid plan are not resolved within 5 (five) business days of your request to our support team.
3. How to Request a Refund
To request a refund, please contact our support team by email at help@mave.digital and include the email address of your mave account and the date of the payment.
We will review your request within 1 (one) business day.
If you believe you were charged in error, please contact us before disputing the payment with your bank, so that we can resolve the issue quickly.
4. Refund Timing
Approved refunds are issued to the original payment method, in the currency in which the payment was made, within 5 (five) business days of approval. Refunds are processed through our payment provider, Stripe; depending on your bank, it may take an additional 5–10 business days for the refund to appear on your statement.
5. Contact Information
If you have questions about refunds, payments, or your subscription, please contact us via the online support chat or by email at help@mave.digital.
Master Software and Advertising LLC, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates. License / registration no.: 2219750.